Provides a steady call flow, optimizing agent productivity without overwhelming them.
Adjusts call rate based on real-time agent availability, ensuring no opportunities are missed.
Prioritizes customer experience by allowing for natural breaks and preparation between calls.
Access to detailed analytics for calls, agent performance, and campaign success rates.
Our Progressive Dialer package includes:
A Progressive Dialer dials numbers sequentially as agents become available, ensuring that there is always an agent ready when the call is connected. In contrast, a Predictive Dialer dials multiple numbers simultaneously, using algorithms to predict when agents will be available. While Predictive Dialers are more aggressive and maximize call volume, Progressive Dialers focus on the quality of each call and reduce the risk of dropped calls and customer dissatisfaction.
Yes, Dialer Guru's Progressive Dialer is designed to integrate seamlessly with a variety of CRM systems. This integration enables agents to have immediate access to customer data, which enhances the customer interaction and increases the potential for successful outcomes.
Dialer Guru provides comprehensive support during the setup process of your Progressive Dialer system. Our team will guide you through installation, configuration, and training. We offer ongoing support to ensure your system is optimized for your specific business needs and to help resolve any issues that may arise.